Shipping policy

Shipping Policy

At Seductive Candles LLC, we craft and ship all orders with care to ensure your products arrive safely and on time. Please read this Shipping Policy carefully so you know what to expect when ordering from our website.

1. Order Processing

  • Orders are typically processed within 3–5 business days after purchase.

  • Subscription boxes are processed monthly; orders placed after the monthly cutoff will be shipped in the next month’s box.

  • Flash sale or limited edition items are processed as quickly as possible, usually within 1–2 business days, due to limited availability.

2. Shipping Methods & Tracking

  • Tracking numbers will be provided via email once your package ships.

  • Seductive Candles LLC ships within the U.S. only.

  • Shipping carriers and delivery speeds may vary; customers will be notified of available options during checkout.

  • Seductive Candles LLC is not responsible for delays caused by carriers, weather, or other circumstances outside of our control.

3. Estimated Delivery Times

  • Standard U.S. shipping: typically 3–5 business days.

  • Expedited or priority shipping (if offered): typically 1–3 business days.

  • Subscription boxes are shipped according to the monthly schedule, with estimated delivery provided via email once shipped.

  • Please note: all delivery dates are estimates. Seductive Candles LLC is not liable for late delivery.

4. Lost or Delayed Packages

  • Packages are not considered lost until 7–21 days past the expected delivery date or after 10+ days without a tracking update.

  • Customers experiencing lost packages may choose a one-time courtesy replacement or refund, in accordance with our Refund / Return Policy.

5. Shipping Costs

  • Shipping fees are calculated at checkout based on order size, weight, and shipping method.

  • Any shipping fees for returned items are covered by Seductive Candles LLC if the return qualifies under our Refund / Return Policy.

6. Address Accuracy

  • Customers are responsible for providing a complete and accurate shipping address.

  • Seductive Candles LLC is not responsible for packages delivered to incorrect addresses provided by the customer.

7. Subscription Box & Flash Sale Notes

  • Subscription boxes: availability and contents may vary monthly. Shipping is automated according to the monthly schedule.

  • Flash sale items: limited quantities; expedited processing ensures customers receive items quickly. These items are final sale per our Refund / Return Policy.

8. Tracking & Support

  • Customers can track their orders using the tracking number provided by email.

  • If tracking is not updating, please contact us via our Contact Us page for assistance.

9. Legal Disclaimer

  • Seductive Candles LLC cannot be held liable for shipping delays, lost packages, or carrier errors beyond our control.

  • By placing an order, you agree to assume responsibility for timely receipt and handling of your products once shipped.