Refund policy

At Seductive Candles LLC, we want you to love your purchase. Please read our refund and return policy carefully to understand your rights and options.

1. General Refunds

  • Refunds are available within 30 days of the item shipping (meaning once a tracking number is assigned).

  • Items must be unused and undamaged to qualify:

    • Candle wicks cannot be cut or show burn marks.

    • Wax must not have pools or signs of burning.

    • Incense sticks must be full-length and unburned.

    • No ashes on any subscription box items.

    • Tags must remain intact if included.

  • Partial refunds are not offered; the full item(s) must be returned.

  • Refunds are processed within 72 hours of Seductive Candles receiving the returned package. Customers will receive an email once the refund is issued, and it may take 7–10 business days to appear in their bank account depending on their financial institution.

  • Refunds are issued to the original payment method only, including shipping fees.

2. Subscription Box Refunds

  • To receive a refund for a subscription box, all items inside the box must be returned and meet the “unused” requirements above.

  • Refunds are processed once all qualifying items are received.

3. Damaged, Lost, or Incorrect Items

  • Single item damaged in shipping: Customers may choose a one-time courtesy replacement or a discount code.

  • All items damaged in shipping: Customers are eligible for a one-time courtesy replacement.

  • Lost in transit: Items are not considered lost until 7 to 21 days past the expected delivery date or after 10+ days without a tracking update. Once this period has passed, the customer may choose a one-time courtesy replacement or a refund.

  • Incorrect item received: Customers must return the incorrect item, and upon receipt, they will be issued a replacement if available or a refund. A discount code will only be provided if the customer decides to keep the incorrect item.

  • Limited Edition / Third-Party Collaboration Items: If the item is damaged or missing, customers may receive a one-time courtesy replacement if in stock, or a discount code if out of stock.

  • Flash Sale / Limited Items: Final sale — no refunds or exchanges. If damaged, customers must report within 7 days of receipt and may be eligible for a discount code at our discretion.

  • Reporting damages: All damage must be well documented (photos required) and reported within 7 days of receipt.

  • Limit on courtesy replacements: Each account is eligible for one courtesy replacement per 1-year period for lost, damaged, or incorrect items. After this replacement is used, any further issues must be resolved directly with the shipping company.

  • Fraud prevention: For customers who attempt to abuse replacements, refunds, or returns Seductive Candles LLC reserves the right to deny future claims, restrict purchases, or refuse service where fraudulent activity or abuse of our policies is suspected.

     

4. Non-Refundable Items

The following items cannot be returned or refunded:

  • Used candles or incense.

  • Flash sale or final sale items (unless damaged in transit).

  • Customized or personalized products.

  • Items missing tags or showing signs of use.

5. Return Shipping

  • Seductive Candles LLC provides return shipping labels for all qualifying returns.

  • Return shipping costs are covered by us, and customers are not responsible.

6. How to Initiate a Refund or Return

7. Legal Disclaimer

  • This policy does not limit statutory rights customers may have under applicable law.